- Information We Collect
1.1 Personal Information
We may collect the following types of personal information from you:
- Contact Information: Name, email address, postal address, phone number.
- Payment Information: Credit/debit card details and billing information collected via our secure payment processor, Stripe.
- Purchase History: Details of products you have purchased from us.
- Communication Records: Messages, feedback, and correspondence you send to us.
- Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
1.2 Sensitive Information
We generally do not collect sensitive information unless it is necessary and with your consent. Sensitive information may include details about your health or dietary requirements.
- How We Collect Your Information
2.1 Direct Collection
We collect personal information directly from you when you:
- Make a purchase on our website.
- Subscribe to our newsletters or marketing communications.
- Contact us via email, phone, or through our website.
- Participate in promotions, surveys, or events.
2.2 Automated Collection
We may use cookies and similar technologies to collect technical information when you visit our website. This helps us improve your user experience and customise our services.
2.3 Third-Party Collection
- Payment Processing via Stripe: When you make a purchase, your payment information is collected and processed securely by Stripe. We do not store your full credit/debit card details on our servers. Stripe’s Privacy Policy governs the use of your payment information and can be found at Stripe Privacy Policy.
- Use of Your Information
We may use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including sending order confirmations and delivery updates.
- Payment Processing: To securely process your payments through Stripe.
- Customer Service: To respond to your inquiries, complaints, or feedback.
- Marketing Communications: To send you promotional materials, special offers, and newsletters if you have opted in to receive them.
- Personalisation: To customise your experience on our website and recommend products that may interest you.
- Legal Compliance: To comply with legal obligations and prevent fraudulent activities.
- Disclosure of Your Information
We may share your personal information with:
4.1 Service Providers
Third-party service providers who assist us in:
- Payment Processing: Stripe processes your payment information securely.
- Email Marketing: Platforms that help us send newsletters and promotional emails.
- Website Hosting and Maintenance: Providers that host and manage our website infrastructure.
- Analytics: Services that help us understand website traffic and usage.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
- Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL): Encryption technology to protect data during transmission.
- Payment Security: Utilising Stripe, which is PCI-DSS compliant, for secure payment transactions.
- Access Controls: Restricting access to personal information to employees and service providers who need it to perform their duties.
- Regular Audits: Periodic reviews of our security practices and technologies.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behavior. You can control the use of cookies through your browser settings.
- Your Rights and Choices
7.1 Access and Correction
You have the right to access and correct your personal information held by us. You can update your information by contacting us directly.
7.2 Opt-Out
- Marketing Communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of our emails or by contacting us.
7.3 Deletion
You may request that we delete your personal information, subject to certain exceptions under the law.
7.4 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- International Data Transfers
Our servers are located in Australia. If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located, and our central database is operated.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
- 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
- 11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
- Email hello@omgdecadent.com
- Address OMG Decadent Pty Ltd
PO Box 3222, Newstead, QLD 4006, Australia
- 12. Additional Information for Residents of Certain Regions
12.1 Compliance with Australian Privacy Principles
We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more detailed information about your rights under the Privacy Act, please visit the Office of the Australian Information Commissioner.
12.2 European Union Residents
If you are a resident of the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.
- 13. Payment Information Specifics
13.1 Collection of Payment Information
When you make a purchase through our website:
- Payment Processor: We use Stripe, a third-party payment processor, to handle all payment transactions securely.
- Information Collected: Your credit/debit card number, card expiration date, CVV code, and billing address are collected by Stripe.
- Direct Processing: Payment information is transmitted directly from your browser to Stripe. We do not have access to your full payment card details.
13.2 Use of Payment Information
- Transaction Processing: Your payment information is used solely to process your order and is not stored on our servers.
- Security Measures: Stripe uses advanced encryption and is compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
13.3 Stripe’s Privacy Policy
- Review Stripe’s Policies: For more information on how Stripe handles your payment information, please refer to Stripe’s Privacy Policy.
- 14. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
15. Consent
By providing your personal information and using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Effective Date: This Privacy Policy is effective as of 4 December 2024.
Please print and retain a copy of this Privacy Policy for your records.